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  About Registration :
  1. How do I become a registered member of TravelChaCha.com ?
    Becoming a registered member of TravelChaCha.com is easy and free of cost. To register, click on the link under the Customer Login section on the website.

  2. Why should I register with TravelChaCha.com ?
    In order to make your next visit at TravelChaCha.com easier and faster and to avail exclusive deals and discounts only for registered customers.

  3. Can I always speak to someone in Customer Support?
    At any point of time kindly contact our TravelChaCha.com Customer Support representatives who are ready to help our valued customers 24 hours a day, seven days a week, via email or phone.
Phone: 011 45 08 08 08 / 09999303030 (From All Networks)
1800 11 66 22 (Toll Free from MTNL/BSNL)

Email : query@travelchacha.com

Payment Option Details :
  1. What are the payment options do I have with TravelChaCha.com ?
    TravelChaCha.com accept all Visa, Mastercard and American Express credit cards, most major debit cards issued in India, as well as Net Banking payments from most major Indian banks for online bookings & ITZ Cash card payments.

  2. How safe is my credit card informations while using on TravelChaCha.com website ?
    TravelChaCha.com is a VeriSign Secure Site. So informations submitted during transacting is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties.

  3. Who will be the merchant in my credit card statement?
    Name that would be reflected on your credit card statement is Culture Holidays India Pvt. Ltd. / Travelchacha.com.
Flight Reservations :
  1. Are taxes and booking fees included in the prices that you show?
    Yes, all prices shown include taxes and fees.

  2. How do I know my reservation was confirmed ?
    You will receive a confirmation SMS and email of your booking.

  3. Can I search international flights on TravelChaCha.com ?
    Yes, TravelChaCha.com has the option to search International flight ticket bookings.

  4. How can I cancel my flight tickets?
    To cancel your tickets, please visit www.travelchacha.com and logging in on to your account you can cancel and do other changes on your booking.

  5. What are the cancellation charges?
    Different airlines has different cancellation policies and charges, kindly check the fare rules before completing the booking or you may kindly contact our support team members.

  6. What is an e-ticket?
    An E-Ticket is a form of paperless ticket where an airline issues a unique number that you can use for travel. You can find this unique number on the top of your E-ticket page issued by TravelChaCha.com.

  7. How will I get my e-ticket details?
    Your e-ticket details will be sent to the email address you have provided during the booking process.


Hotel reservations :
  1. How do I know that my booking is confirmed?
    Bookings made on TravelChaCha.com are absolutely confirmed. You will be sent a confirmation email upon completing the booking. You need to carry a print of this email at the hotel while checking in.

  2. Can I make a booking over the phone?
    Yes, you can contact our TravelChaCha.com Customer Support representatives via phone or email.

  3. Phone: 011 45 08 08 08 / 09999303030 (From All Networks)
    1800 11 66 22 (Toll Free from MTNL/BSNL)

    Email : query@travelchacha.com

  4. How do I cancel / amend a hotel reservation?
    To amend a hotel reservation, please contact our call center at 09999303030.


  5. Can I change or cancel my hotel rooms?
    We are unable to make changes to your reservation once it has been confirmed. The option to cancel a hotel reservation depends upon the policy presented at the time of your purchase.


  6. How can I make a hotel booking for a destination not listed on the site?
    You can send a request to us at query@travelchacha.com and we will revert to you immediately or you may also call us on 011 45 080808.


  7. Can I change my hotel booking?
    You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.


Holidays Packages Booking ( Domestic & International ) :
  1. What is a Holiday Packages ?
    It is a combination of flight / train and hotel accommodations with sight seeings and transfers.


  2. What is the best way to search for holidays on TravelChaCha.com ?
    Please visit our main holiday package page and other various special offers available on our home page and other inside pages.


  3. What are the advantages of booking a holiday package with TravelChaCha.com ?
    TravelChaCha.com offers a variety of tours for Groups and Individual tourists and has been able to mastermind tour packages with great deal of efficiency. All the packages are beautifully designed with quality service by trained professionals.


  4. How will I come to know that my holiday package is confirmed ?
    For all the holiday packages booked with TravelChaCha.com our reservation agents would process all your travel details and check for availability with the hotel. And later a confirmation messages will be sent to our customers via email or a phone call.


  5. How can I share my experience on the holiday packages booked with TravelChaCha.com ?
    We would be glad to hear from you on your feedback regarding our services, please do write to us at feedback@travelchacha.com.


  6. Is a passport required to travel on a International Holiday?
    Yes, it is with a validity of at least 6 six months from the date of departure ( depends on country to country ).


  7. What are the cancellations charges for holiday packages?
    Cancellation charges depend on the hotels and other services included on the packages and the destinations. Please contact our support team before processing the cancellation.


  8. Can I make any change in a holiday package?
    Yes one can always customize a package before giving us the confirmation message.


  9. Is there any time period before which I need to book a holiday package?
    No, not particularly but is is advisable to book the tour well in advance to get the best rate, if any.


Online Car Boking :
  1. Do I get a confirmation for the online rental car bookings ?
    All the online rental car bookings are confirmed instantly which has the best rate in the market and you will get a confirmation message from our team with the details of the service you have purchased including the driver's & vehicle details. At any point of time if there is if there should be any query kindly get in touch with our support team by phone or email:

    Phone: 011 45 08 08 08 / 09999303030 (From All Networks)
    1800 11 66 22 (Toll Free from MTNL/BSNL)

    Email : query@travelchacha.com
   
 
 
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